Frequently Asked Questions
Can I enrol part way through the school term?
Yes. At Born2Swim we run all year round (including school holidays) which means you can enrol into classes at any time! You can see our current class in our timetable section. If you are a current customer looking for our new Portal please click this link - https://born2swim.accounts.ud.io
Do I need to go in the pool with my child?
In parent and child levels, a parent is required in the water. We are leveraging off the trust built with a parent/relative to help them through initial stages of conditioning and confidence. We also recommend that you wear a rash style top that can be easily held by your child.
Can both parents be in the class?
Unfortunately, no. But you can take it in turns! We don't insist on the first parent into the water must continue throughout the swim journey of your child with us.
Can we book a free trial before we sign up?
No we rarely offer trials as we don't think that it's a good indication of how your child will go with regular lessons. Some children take several weeks or more to get used to swimming, but it is definitely worth persevering if you are committed to getting your child swimming and safe around water.
Will we have the same swimming teacher each week?
Yes – our philosophy is to have the same teacher each week as this is the best for your child’s learning. We encourage you to attend your normal lesson to ensure consistency as make-up lessons may be with a different teacher. Whilst we do endeavour to maintain the same teacher, the reality is that there are also times when teachers do change. We work hard to ensure that the delivery of our lessons are consistent and aligned with our lesson plans from all teachers, so the learning to your child is not compromised in these instances.
Do you use flotation devices in your lessons?
No. At Born2Swim, we provide a learning environment without the use of flotation devices to ensure your child develops mobility and buoyancy independently without needing to rely on flotation devices.
How old does my child have to be to start swimming lessons?
We take children from the age of 3 months. You are more than welcome to put your little one on the waiting list until they reach 3 months. That way you will be more likely to receive your day and time of choice.
How often should my child attend swimming lessons to get the best progress?
We recommend most students attend two swimming lessons per week. Skill development requires regular practice and two swimming lessons per week is a good start to get the most out of the program.
How long does the lesson go for?
30 minutes on a weekly or twice-weekly basis.
What do I need to bring to my lesson?
To ensure you’re prepared, here’s what we recommend!
Infant classes: A rash vest for the parent to wear in the water – this gives something for your little one to hold onto in the water. Reusable swim nappy is a must! Towel & clothes for after your lesson. During the colder months we recommend dressing gowns or zip up robes.
Independent classes: Towel & clothes for after your lesson. Goggles and cap are recommended, but not essential. During the colder months we recommend dressing gowns or zip up robes.
How many children are in a class?
Between 3 and 5 in our skills-based independent levels from three and half years old and upwards, and maximum 6 in all our parent and child classes.
What if I can’t make it to a lesson?
We offer 1 (One) make up voucher per month if your child is ill, or you have an unexpected conflicting appointment we can ensure your child continues their learn to swim adventure. Make up lessons are available solely dependent on class availability, please ensure you read the schools make up policy.
How do I book a makeup lesson?
Using your customer portal, you can use a make up voucher to book as long as you have one available. The system allows you to view 7 days in advance but it is in real time so you can look on the day you want to come and if someone else has canceled you can get into their place.
Can I suspend or receive a credit for swimming lessons if we can’t make it?
Unfortunately, we cannot transfer or suspend paid lessons please use the make up lessons provided for these instances.
Do you close on long weekends?
No. To ensure your little ones get the most opportunity to practice their skills, we only close on days that fall on Public holidays. We are open the rest of the weekend! The exception to this are Easter and Christmas.
Why do classes still run during school holidays?
Swimming is a skill like writing and reading that needs regular practice. Continuing lessons through the school holidays ensures your child’s skill level and confidence is not forgotten.
Is there parking available?
Yes, we have parking facilities at our site. We recommend arriving 15 minutes early to ensure you are on time to your class and to allow plenty of time for parking and getting your little one ready for their class.
Do you accept EFT?
Yes, we have EFT facilities on site and accept all major credit and debit cards, cash is also accepted.
What are your payment options?
Monthly direct debit
When will the Direct debit take money out of my account?
Our Direct debit runs on the 1st of the month and charges for the number of lessons that will be running on the day of your lesson. You will not be charged for days that we are closed. Depending on your bank, this transaction may take place on the 3rd of the month.
Do you have change table facilities?
Yes, our purpose-built facility has plenty of space and change tables for you to get your little one dressed and ready for their lesson.
Do you offer private lessons?
Yes. But private lesson times are extremely limited, give us a call and have a chat with our centre manager to discuss your child’s needs so we can best cater to their learning abilities.
Are your pools heated?
Yes. Our pools are heated to 32-33 degrees year-round to provide a comfortable learning environment for all ages.
Do you offer discounts on enrolling multiple children?
Yes, we offer a 10% discount off the cost of the 3rd child's fees and for a 4th and so on when enrolled in our program.
Is the pool salt water or chlorinated?
Our pool like all pools that are open to the public are chlorinated and monitored every 4 hours to provide your child with the optimal hygienic environment. They also comply with the state rules on minimum chemical levels. We operate a UV system to clean our water and this allows us to use less chlorine to keep the pool clean on a day to day basis.